Responsible Gambling

At The Pools Casino, we are committed to providing a safe and enjoyable gaming environment for all our players. We take responsible gambling seriously and have implemented comprehensive measures to help you maintain control over your gambling activities.

Our Commitment

We believe that gambling should be an entertaining activity, not a way to make money or escape from problems. Our responsible gambling policy is designed to:

Protect vulnerable players and prevent gambling-related harm
Provide tools and resources to help you gamble responsibly
Ensure all players are of legal age (18+ in the UK)
Promote awareness of responsible gambling practices

Player Protection Tools

Deposit Limits

Set daily, weekly, or monthly deposit limits to control your spending. These limits can be decreased immediately but increases require a 24-hour cooling-off period.

Time Limits

Control how long you spend gambling by setting session time limits. You'll receive notifications when your time is nearly up.

Loss Limits

Set limits on how much you're prepared to lose over a specific period to help manage your gambling budget.

Reality Checks

Receive pop-up reminders showing how long you've been playing and how much you've spent during your session.

Self-Exclusion

If you need to take a break from gambling, you can self-exclude for periods ranging from 24 hours to permanently. During this time, you won't be able to access your account or receive marketing communications.

Warning Signs

Please be aware of these potential warning signs of problem gambling:

Spending more money than you can afford
Gambling for longer periods than intended
Borrowing money to gamble
Neglecting work, family, or social responsibilities
Feeling anxious or depressed about gambling
Lying about gambling activities
Chasing losses with bigger bets

Getting Help

If you're concerned about your gambling or that of someone you know, help is available:

UK Support Organizations

GamCare
Free, confidential advice and support
Helpline: 0808 8020 133
Website: www.gamcare.org.uk
Live chat available 24/7

Gamblers Anonymous
Support groups for problem gamblers
Helpline: 020 7384 3040
Website: www.gamblersanonymous.org.uk

BeGambleAware
Information and advice on responsible gambling
Website: www.begambleaware.org

GAMSTOP
Free service to self-exclude from all UK licensed gambling sites
Website: www.gamstop.co.uk

Underage Gambling Prevention

We have a zero-tolerance policy towards underage gambling. All players must be 18 or over to register and play. We use advanced age verification systems and regularly monitor accounts for suspicious activity.

If you suspect someone under 18 is gambling on our site, please contact us immediately at [email protected]

Contact Our Support Team

Our customer support team is trained to help with responsible gambling concerns:

Email: [email protected]
Live Chat: Available 24/7 through your account
Phone: 0800 123 4567 (UK freephone)

Regular Reviews

We regularly review and update our responsible gambling policies and procedures to ensure they remain effective and in line with industry best practices and regulatory requirements.

Last updated: March 2026

Remember: Gambling should be fun. When the fun stops, stop.